Marloes De Vries Shop

About

Please read this before placing your order. Thank you!


Payments

You can pay either with credit card, Paypal or iDeal in my shop.

Shipping

All orders are processed and shipped out every Friday morning.

The customs service in your country might take a longer period of time to send the package to your place. This is the reason some delivery times may vary. It all boils down to the country you live in. From my experience, the timings usually are:

Netherlands: 2 to 4 days
Europe: 1 week
United States: 3-8 weeks (due to new government rules)
Canada: 2-3 weeks
South America, Asia, Australia and the rest of the world: 5-8 weeks

So if you live in South America, Asia or further: your package may take some time to arrive. 
Please take this into consideration if your order is a birthday gift, or if you need it in time :)

Track and trace or insured shipping
Within the Netherlands: Some items are send with Track and trace and some are not. You can still choose a shipping method with track and trace though, at all times.
If you choose to send it without track and trace, it's at your own risk.

Outside the Netherlands: You can choose your preferred shipping method.
You can choose regular shipping but this is without track and trace. This is at your own risk.
If you want a track and trace code, please select 'International shipping with track and trace'.

Refunds and exchanges

For those who chose '(international) shipping with track and trace' I can trace the package.
If you chose regular international shipping there is no way I can check where your package is.
The shipping method is your choice when placing the order, so you have the option to choose what suits your needs best.

Unfortunately I can't do any type of refund (no money back, no product exchanges or discounts for damaged mail or losses). 
The reason is because I can't take the blame for post system's responsibilities. It's just me running my shop (I'm not a co-operation) and right now I'm simply not able to pay for those accidents.

You have more security when you select '(International) shipping with track and trace'.
You can see where your package is located and file a complaint when your package is damaged. I highly recommend this if you live somewhere where packages get lost often, or if you're located outside the EU.

Make sure you enter your address correctly
Please double check if you have entered the right address before pressing 'send'.
Before some stranger gets a package which they didn't order :)

Make sure your letterbox is big enough
Please check before hand if your letterbox slot is big enough. The tubes for posting the posters need a letterbox slot of around 34mm high to fit. You can choose when ordering who to have your poster send, so the responsibility is with the customer.
If you're unsure whether your order fits in your mailbox, please contact me. We can always send it as a package, and also offer secured shipping or shipping with track and trace.