Marloes De Vries Shop

About

For the Dutch privacy policy, please go here: http://marloesdevries.com/privacypolicy/


Who am I?

Hello! My name is Marloes De Vries and I'm a professional illustrator and writer based in Rotterdam, the Netherlands. I create illustrations for books and magazines, I write picture books for children and I also create my own products, which you can find in this web shop.

The products
All products seen in my web shop are either handmade or produced in the Netherlands.
Fine art prints are carefully printed with love on a giclee printer with ultra-chrome inks on high quality paper by a local craftsman in my city.
All other prints and cards are printed in the Netherlands and all paper has a FSC certificate. Some items are printed on recycled paper.

One-woman-business
Please note that I'm a one-woman-business, singly creating, handling and shipping all orders. It's very different from larger warehouse webshops, so I can not compete with their services. It's also the reason the handling of the orders and my post office run is only on Friday. This way, I have the other days of the week for creating illustrations and coming up with new products.
Thanks for understanding!

Gift wrapping and special requests
I put a lot of care in packaging every order but unfortunately I can't offer special or themed gift wrapping. I don't mind adding a custom note to orders when you're ordering as a gift for someone else. Please don't forget the add what text you want to me to add on the card!


Payments

You can pay either with credit card, Paypal, Sofort or iDeal in my shop.

Shipping

All orders are processed and shipped out every Friday morning. Please take note of this when you order something that you need for special occasions.
It sometimes takes a while before your order arrives. This is mainly due to the customs procedure when your order arrives in your country.

Shipping costs
All orders are send through PostNL, the only option I have in the Netherlands right now. This service is not cheap unfortunately, and as I'm a small webshop I cannot make deals with this service for cheaper postage. This means prices are standard.
If you place your order, you see an overview of all the costs including shipping before you make your order final.

Packaging
I package every order very carefully by using cardboard envelopes for prints, and an extra cardboard behind the print. This means the package is slightly heavier and therefore a bit more expensive. I do this to make sure your print doesn't arrive to you folded or bent, which would be the case with a paper envelope and no extra protection.

Worldwide shipping
I ship worldwide (all countries on planet earth)! If you have an address, I can send it to you.
Please know that the postal services have their own timings too and I don't control that.

Shipping times
The customs service in your country might take a longer period of time to send the package to your place. This is the reason some delivery times may vary. It all boils down to the country you live in. From my experience, the timings usually are:

Netherlands: 1-3 days
Europe: 4-8 days
United States and Canada: 8-20 days (please note that some letters and packages might stay at border control a bit longer)
Australia: 8-20 days
Rest of the world: 1-8 weeks

No pick ups available
It is not possible to pick up your order at my home address, due to privacy and time restraints.

Make sure you enter your address correctly
Please double check if you have entered the right address before pressing 'send'.
If you have filled out the wrong or an incomplete address, it's possible your order will not arrive. I don't take responsibility for this, so make sure you double check it.

Make sure your letterbox is big enough
Please check beforehand if your letterbox slot is big enough.
My prints are usually A4 size, so if you choose to send it with letterbox mail, your letterbox slot should preferably be 38 x 26,5 x 3,2 cm.
If you're unsure whether your order fits in your mailbox, please contact me. We can always send it as a package, and also offer secured shipping or shipping with track and trace.

Track and trace or insured shipping
Within the Netherlands: Every item is available with Track and Trace. But I can imagine with smaller items, you might want to have regular shipping, which is a bit cheaper.
If you choose to send it without track and trace, it's at your own risk and I cannot trace your package afterwards.
Please note that with track and trace, your order gets an address check at the post office, whereas this isn't available with regular shipping.

Outside the Netherlands: You can choose your preferred shipping method.
You can choose regular shipping but this is without track and trace. This is at your own risk.
If you want a track and trace code, please select 'International shipping with track and trace'.

When you pick '(International) shipping with track and trace', you can see where your package is located and file a complaint when your package is damaged.
I recommend this if you live somewhere where packages get lost often.
It's good to remember that I ship from The Netherlands if your package has to travel half the world. The longer the trip, the trickier it gets!

Pre-orders
If you pre-order an item along with items that are already available, your order will be posted when the pre-order item is available. If you need the other items sooner, please order the pre-order item separately from the other items.


Refunds and exchanges

Package got lost in the mail?
For those who chose '(international) shipping with track and trace' I can trace the package.
If you chose regular international shipping there is no way I can check where your package is.
The shipping method is your choice and responsibility when placing the order. I can not be held responsible for choices you made in shipping.

Unfortunately I can't do any type of refund (no money back, no product exchanges or discounts for damaged mail or losses). 
The reason is because I can't take the blame for post system's responsibilities around the globe. It's just me running my shop (I'm not a co-operation) and right now I'm simply not able to pay for those accidents.

Got a discount code?
Discount codes can be filled out in the check out process, below the total costs.
They need to be filled out during the payment process as they can not be entered after the final step.

By placing your order, you agree to having read these terms.

Contact: hello@marloesdevries.com